I stopped at Starbuck’s last night on my way home for a coffee “to go”. It is one of my favorite treats. I stared at the drive-thru menu and tested the patience level of the girl inside wearing a headset ready to take my order. She asked me for the third time what I wanted before advising me to simply “pull ahead to the window” She looked at me pleasantly and asked, “what would you like?” In my mind, I thought, “that is a weighted question”. I responded, “I do not know what I want”.
She kindly helped me sort out my options to decide. After various eliminations, I chose something I had never selected before. She served me a hot cup of creamy coffee and I thanked her for helping me. I couldn’t stop talking. I continued to share part of my story with her. I didn’t want to shock her, but I didn’t want to drive away without saying, “your help was everything I needed tonight.” After my short explanation, she smiled as if on cue and said, “That is exactly what I am here for.” It was a perfect answer. I am actually looking forward to going back some night for a late night latte.